FAQ

Creating an account at Hyper Casino is quick and straightforward. Click the 'Sign Up' button on our homepage and follow these simple steps: 1) Enter your email address and create a secure password. 2) Provide your personal details including name, date of birth, and address. 3) Verify your account by clicking the link sent to your email. The entire process takes less than five minutes. Remember to use accurate information as this will be verified during the KYC process when you request your first withdrawal. Once registered, you can immediately deposit funds and start playing our extensive collection of games. We prioritize security during registration, using advanced encryption to protect your personal information.

Hyper Casino offers new players a generous welcome bonus of 100% up to $/€/£100 on their first deposit. To claim this bonus, make a minimum deposit of $/€10 or £20 after creating your account. The bonus will be automatically credited to your account—no bonus code required. This welcome offer comes with a 45x wagering requirement on the bonus amount, which must be completed before any winnings can be withdrawn. Different games contribute differently toward meeting these requirements, with slots generally contributing 100%. Remember that this offer is only available to new players making their first deposit, and you'll have 30 days to meet the wagering requirements before the bonus expires. Always review the full terms and conditions on our promotions page before claiming any bonus.

Hyper Casino offers multiple secure payment options for both deposits and withdrawals. For deposits, we accept Visa, MasterCard, PayPal, Neteller, Skrill, Trustly, and Flexepin. All deposits are processed instantly with no fees from our side, allowing you to start playing right away. The minimum deposit is $/€/£10 for most methods. For withdrawals, you can use the same methods except for some prepaid options like Flexepin. Withdrawal processing times vary by method: e-wallets like PayPal, Skrill, and Neteller typically process within 24 hours, while card withdrawals may take 3-5 business days. All withdrawals are subject to security verification, especially your first one which requires KYC documentation. We support USD, EUR, and GBP currencies, allowing you to play in your preferred currency without conversion fees.

Wagering requirements at Hyper Casino represent the number of times you need to play through a bonus amount before you can withdraw any winnings associated with it. For our welcome bonus, the wagering requirement is 45x the bonus amount. For example, if you receive a $50 bonus, you'll need to place bets totaling $2,250 ($50 × 45) before requesting a withdrawal of bonus-related winnings. Different games contribute differently toward these requirements: most slots contribute 100%, while table games like blackjack and roulette typically contribute 10-20%. Some games may not contribute at all, so check our bonus terms for a complete list. Wagering requirements must be completed within the specified timeframe (usually 30 days for the welcome bonus). The system automatically tracks your progress, and you can check how much you've wagered in your account section. Understanding these requirements is crucial for maximizing the value of bonuses.

Hyper Casino features an impressive lineup of games from 17 leading software providers, ensuring quality, variety, and innovation across our gaming library. Our collection includes titles from industry giants like NetEnt, Microgaming (Apricot), and Evolution Gaming, alongside cutting-edge developers such as NoLimit City, Hacksaw Gaming, and Red Tiger Gaming. Other notable providers include Pragmatic Play, Play'n GO, ELK Studios, Thunderkick, Blueprint Gaming, IGT, Amatic Industries, Novomatic, SG Gaming (Scientific Games), Inspired Gaming, and Stake Logic. This diverse selection gives you access to everything from classic slots and progressive jackpots to innovative video slots with unique mechanics. Our Evolution Gaming partnership delivers premium live dealer experiences, while providers like Pragmatic Play and NetEnt ensure we offer the latest hit games with exceptional graphics and features. We regularly add new games and providers to keep our library fresh and exciting.

Yes, Hyper Casino is fully optimized for mobile play across all devices. Our mobile platform works seamlessly on iOS and Android smartphones and tablets without requiring any app downloads. Simply visit our website through your mobile browser, and you'll automatically be directed to our mobile-optimized site. Our responsive design ensures that all games, account features, and payment methods function perfectly on smaller screens. Over 90% of our game library is available on mobile, including popular slots like Jungle Jim El Dorado and Love Island, as well as our live dealer games. The mobile experience maintains the same high-quality graphics and smooth gameplay as the desktop version, with touch-optimized controls for easy navigation. You can make deposits, request withdrawals, claim bonuses, and contact customer support directly from your mobile device, giving you complete casino functionality wherever you go.

The Know Your Customer (KYC) verification process at Hyper Casino is a standard security procedure required by our licensing authorities to prevent fraud and ensure responsible gambling. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. The process requires submitting: 1) Proof of identity (passport, driver's license, or national ID card), 2) Proof of address (utility bill or bank statement less than 3 months old), and 3) Proof of payment method (photo of credit/debit card showing the first 6 and last 4 digits, or screenshot of e-wallet account). You can upload these documents directly through your account dashboard under the 'Verification' section. Our team aims to review and approve documents within 24 hours. We use advanced encryption to protect your sensitive information throughout this process. Completing verification early in your playing journey can prevent delays when you're ready to withdraw your winnings.

If you encounter technical problems while playing at Hyper Casino, we recommend these troubleshooting steps: First, refresh your browser or restart the game. This simple step resolves most common issues. Ensure your browser is updated to the latest version and try clearing your cache and cookies. For persistent problems, try using a different browser or device. If you're playing on mobile, check your internet connection stability. For specific game issues, note the game name and what happened before contacting support. Our live chat support is available 24/7 and can assist with immediate technical help. Alternatively, email support@hypercasino.com with screenshots or error messages for more complex issues. If a game disconnects during play, don't worry—your game state and bets are automatically saved, and you can resume where you left off. For payment-related technical issues, our support team can coordinate with our payment processing department to resolve them quickly.

Hyper Casino maintains strict fair play standards through multiple layers of security and oversight. All our games use certified Random Number Generators (RNGs) that are regularly tested by independent agencies like eCOGRA and iTech Labs to ensure truly random outcomes. These third-party auditors verify that game results cannot be manipulated and that advertised return-to-player (RTP) percentages are accurate. We exclusively partner with licensed software providers who must meet rigorous regulatory standards for game fairness and transparency. Our operating license requires regular audits of our entire platform, including game fairness mechanisms. Additionally, we maintain detailed game logs that can be reviewed in case of disputes. For live dealer games, we employ sophisticated monitoring systems and trained professionals to ensure fair dealing. Players can view their complete game history in their account section, providing full transparency. This comprehensive approach to fair play gives our players confidence that every spin, card dealt, or dice rolled offers a genuine chance of winning based purely on luck and probability.

Hyper Casino is committed to promoting responsible gambling through a comprehensive set of player protection tools. We offer deposit limits that allow you to set daily, weekly, or monthly caps on how much you can deposit. Our session time limits help you manage how long you play in a single sitting, with notifications when you've reached your predetermined time. Self-exclusion options range from temporary breaks (cooling-off periods) to longer exclusions of 6 months or more. Reality checks provide periodic reminders of how long you've been playing, helping maintain awareness of time spent gambling. Our account history feature allows you to review your complete gambling activity, including deposits, wagers, and time spent on the platform. We also provide a self-assessment test to evaluate your gambling habits and risk level. All players can access our dedicated responsible gambling page with information, resources, and links to professional help organizations like GamCare and Gambling Therapy. These tools can be easily activated through your account settings or by contacting our support team.

Hyper Casino offers multiple support channels to ensure you can always get help when needed. Our primary support option is live chat, available 24/7 directly on our website. This is the fastest way to resolve issues, with typical response times under 2 minutes. For less urgent matters or more complex issues requiring documentation, email support is available at support@hypercasino.com, with responses typically sent within 24 hours. Our comprehensive FAQ section (which you're reading now) addresses many common questions and can provide immediate answers without waiting for agent assistance. We don't currently offer telephone support, as we've found our digital channels provide more efficient and trackable resolution paths. All support is offered in English, with additional language options depending on your region. Our support team is professionally trained on all casino operations, from technical issues to bonus terms, ensuring knowledgeable assistance regardless of your question. For VIP players, dedicated account managers provide personalized support through private channels.

Hyper Casino features an exciting collection of popular slot games, with several standout titles that our players love. Jungle Jim El Dorado by Microgaming is a fan favorite, offering 25 paylines of Aztec adventure with a Rolling Reels feature that can multiply wins up to 5x. The game's free spins round increases those multipliers to an impressive 15x. Love Island Slots brings the hit TV show to life with 243 ways to win and a Hot Zone feature that transforms symbols for bigger payouts. Cashapillar stands out with its massive 100 paylines and the potential for 6,000x your bet during the free spins feature with all wins doubled. For players who enjoy unique themes, Monsters in the Closet offers 50 paylines and three different bonus games, including the interactive Monster Closet feature. SunQuest provides a more traditional experience with its fruit machine style and 9 paylines of classic gameplay. These games showcase the variety available at Hyper Casino, from high-volatility adventures to relaxed spinning sessions.

Your security is our highest priority at Hyper Casino. We employ bank-grade 128-bit SSL encryption technology to protect all data transmitted between your device and our servers, ensuring your personal and financial information remains completely secure. Our privacy policy strictly limits how your data is used and shared, with no information ever sold to third parties. For financial transactions, we partner only with trusted payment providers that maintain PCI DSS compliance, the gold standard for payment security. Our platform undergoes regular security audits and penetration testing by independent cybersecurity firms to identify and address potential vulnerabilities. We implement multiple layers of account protection, including sophisticated fraud detection systems that flag unusual activity patterns. Two-factor authentication is available for an additional security layer when logging in or making transactions. All player funds are held in segregated accounts separate from company operating funds, providing financial security even in unlikely business disruption scenarios. These comprehensive measures create a secure environment where you can focus on enjoying your gaming experience with complete peace of mind.